Q1: What kind of company are we?
A: ZHUZHOU DONGYA TOOL CO., LTD is a joint-stock company found by ZHUZHOU XIANGFA TOOL CO., LTD and BRAZIL BIG AMERICAN, which is a high-tech foreign-invested enterprise combines the R&D, manufacture with sale of cemented carbide and cemented carbide tools
Q2: Do you have the right to export?
A: Yes, We have the export certificate and we have 10 years ofindependent export experience If you have any questionsn freight forwarding and customs clearance we can alsohelp you solve them. Before your goods leave our factory,we can provide free storage for you
Q3: Can you provide customization?
A:Yes, We can not only provide product customization but also packaging customization and we can also help you do free packaging design services
Q4: Can you provide samples before we placing a big order? Is the samples free?
A: Yes, we can provide samples for you to test before you place the bulk order but you need to bear the sample fee and shipping cost. We can give you some discount on your subsequent orders to make up your sample cost.
Q5: How long is your delivery time?
1, We can deliver within 3 days for stock items after your payment.
2, Usually, we can deliver customized samples in 5-7 days after your payment.
3. Usually, we can delivery the goods within 5 days ; if in larger order around 20 days could be ready.
Q6: Do you provide after-sales service?
Yes, we provide after-sales service. Due to the epidemic, we can only provide online after-sales service for the time being. Buyers who have any product questions and need to consult can contact us through our official website contact information.
